What “switched off” means for you
Everything Alura already knows is served as usual. Until fetching is on:- opening a product or shop Alura has never seen answers
503 fetch_unavailable, free; - bulk lookups and keyword lookups list never-seen items in
unfetchedwith the codefetch_unavailable; - data older than 14 days comes back with
refresh: nullinstead of starting a refresh.
Reporting a problem
If calls fail and the error saysretryable: true, retry with backoff first; Handling errors shows how. If it keeps failing, contact Alura support from the chat in platform.alura.io with:
- the
request_idfrom the response body or itsRequest-Idheader; - the time of the call, in UTC;
- the endpoint or MCP tool you called.